Every villa, every month. Billed once, proved always.

Owners' associations and landlords buy certainty: a fixed annual maintenance contract per villa, building or community, covering planned visits and a defined set of callouts. Your quote has to separate what the contract covers from what it does not — because every argument for the next year starts at that line.

In InstaJack the contract is priced from your own price book: your AMC lines per property type, your callout rates, your exclusions written in your words. The proposal goes out on WhatsApp and is approved on the link, scope and all — the document both sides point at when a callout is disputed in month nine. Smaller reactive trades keep their own guides, like Handyman & Maintenance; this page is for the firm holding the whole portfolio.

• AMC lines per property type, priced from your own rates
• Callout rates and exclusions written on the approved quote
• One customer record per community, building or villa owner
• Renewal quotes rebuilt from the same lines in minutes

The billing round is the business: the same contract invoice, raised monthly or quarterly per property, across the whole portfolio, without fail. Underneath it, PPM — planned preventive maintenance — runs on cycles: AC servicing, pump checks, filter changes, each visit due on its own rhythm per address.

InstaJack's bookings diary carries the PPM cycle as booked visits per address, and Core invoicing — free forever — raises each period's invoice from the approved contract lines, with your bank details on it. With the Service Pack (AED 79 per firm per month), every address keeps its service history: visits, callouts and work done, in order — the record that proves the contract was served when renewal or dispute day comes.

Three leaks repeat. First: the callout that was inside the contract gets billed anyway — or the chargeable one gets done free, because nobody could find the scope at 9pm. Second: the visit that happened but cannot be proved, so the client disputes the month. Third: subcontractor invoices arriving for work your own team already covered.

The answer is a thread per address, not per argument: the approved contract scope sits on the customer record; every visit is a booking and every callout a job against that address; chargeable extras are quoted and approved on the client's phone before the work, so 'was that included?' has a written answer. The Service Pack history shows what was done, where and when — proof of service, not a promise of it.

• Contract scope on the record, checkable before any callout
• Every PPM visit booked per address in the diary
• Chargeable callouts quoted and approved before work
• Service history per address with the Service Pack

Straight answer: facilities management has no built-in starter price book in InstaJack. AMC pricing depends on the portfolio — villa age, unit count, scope, response times — and a default rate would misprice the contract you live on for a year.

So the book is built the way every InstaJack firm builds it: from your own rates. Add your AMC lines per property type and your callout rates once, and the monthly round, the renewals and the extra-work quotes all run from the same book. Start on Core, free forever; add the Service Pack when proving visits across the portfolio becomes the renewal argument.